Shipping & Returns Policy (NFC Stickers)

Last Updated: January 14, 2026

This policy applies to physical goods purchased through the Allospend app, specifically the Dummii NFC Stickers.

1. Shipping Policy

Processing Time

• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed the following business day.

Shipping Methods & Costs

• Standard Shipping (5-7 business days): Free (or as specified at checkout).
• Expedited Shipping (2 business days): $15.00.

Tracking

Once your order ships, you will receive a confirmation email and notification in the Allospend app with your tracking number.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

1. Check with neighbors or your building manager.
2. Wait 24 hours (sometimes scans are premature).
3. Contact us at support@allospend.app. We will assist in tracking the item or arranging a replacement if the carrier confirms the package was lost in transit.

2. Return & Refund Policy

Return Window

You have 30 days from the date of delivery to return your Dummii Sticker.

Eligibility

To be eligible for a return:

• The sticker must be unused and unactivated.
• It must be in the original packaging.
• Custom-printed stickers cannot be returned unless they are defective or damaged upon arrival.

Defective or Damaged Items

If your sticker arrives damaged or does not function (fails to scan/activate):

• Contact us immediately at support@allospend.app.
• Include a photo of the damage (if visible).
• We will provide a free replacement or a full refund.

How to Initiate a Return

1. Go to Settings > Orders in the Allospend App.
2. Select the order and tap "Request Return".
3. We will email you a prepaid shipping label.
4. Pack the item securely and drop it off at the designated carrier location.

Refunds

• Once we receive your return, we will inspect the item.
• If approved, your refund will be processed to your original payment method within 5-10 business days.
• Original shipping costs (if any) are non-refundable unless the return is due to our error (defective/wrong item).

3. Sticker Activation & Warranty

• Activation: Once a sticker is activated and linked to your Allospend account, it is considered "used" and cannot be returned for a refund (unless defective).
• Limited Warranty: We warrant that the NFC chip will function for a period of 1 year from purchase under normal use. This warranty does not cover damage caused by water, extreme heat, or physical modification/tearing of the sticker.